FAQs

I find I am asked a lot of the same questions by customers, so I thought I’d create a frequently asked questions guide.

If you have a question, hopefully this guide will help answer it. If not, please feel free to contact me and I’d be happy to answer any questions you have.

If your question is in regard to order fulfillment, it may be best to contact Zazzle or contact Lemon Leaf Prints support directly, as they are best suited to help with those questions.

Yes, you will receive an electronic product proof to approve via email for all Lemon Leaf Prints products that require personalization. You receive one email for each product you order.

I work hard to send proofs for my orders within 1 day…. often within just a few hours.

When you receive the proof email(s), you can carefully review the proof to make sure it looks exactly how you want it to and has no errors.

If you want changes to the proof, you reply back with the changes you require and the designer will send you a new proof (if you order my products, that designer will be me).

Note: up to 3 proof changes are included in the purchase price. Additional proofs may be charged $5 each at the designer’s discretion.

From experience, most of my orders have only required 1-2 proofs per product.

Otherwise, you reply back that the proof is ready to print. Once all proofs are approved, the order is sent to print.

Note: if you don’t receive the proof email in a timely manner, it may be that the proof has ended up in your spam/junk folder and you’ll need to check for them there. This is especially true if you use a Yahoo email account.

Category: Ordering

Lemon Leaf Prints products are printed on demand in California and ship only to the US and Canada. It is best to also allow 2 weeks from order date to delivery.

The proofing process generally takes 1-2 business days at most. Printing can take up to 3 business days once an order is sent to print.

Ground shipping and USPS Priority shipping are the least expensive shipping options. Keep in mind that ground shipping can easily take 5-7 business days depending on where you are located in relation to California. Shipping can be expedited for an extra cost.

If you’re wanting to know the status of your Lemon Leaf Prints order, you can contact Lemon Leaf Prints through email, chat, or over the phone.

Category: Ordering

Zazzle’s products are printed on demand in the United States and shipped worldwide. Even products ordered from Zazzle’s international domains are printed and shipped from the US. If you are an international customer wondering where your order is, please take into account that the products are being shipped overseas.

Each of Zazzle’s product types require different timeframes to produce and ship. For example, envelopes take quite a bit longer to produce than invitations. Furthermore, Rickshaw and American Mojo products have a long production time. Customers often do not allow a lot of time for programs, invitations, or menus to be delivered. It is generally best to expect at least a two week turnaround for customers in the US. Larger volume orders also add to the production times. For example, 2-3 business days are usually added to invitation orders over 50.

Order delivery also depends on what shipping option was chosen when ordering. Expedited shipping will ensure speedier delivery.

Click here for Zazzle’s help guide. This link is especially useful in understanding turnaround estimates for various products.

Still need help? Please contact Zazzle support here:
Contact Zazzle

Zazzle experiences unusually high volumes during the Christmas season. As Zazzle’s products are printed on demand, it is always best to allow for any unexpected delays by ordering early.

Note, the 1-800 phone number is only accessible for US customers. International customers are asked to contact support through email.

Category: Ordering

Lemon Leaf Prints has minimum quantities of 10 for the majority of their products.

While Lemon Leaf Prints does not have samples of all their designs, if you contact Lemon Leaf Prints customer support, you may be able to receive a free sample of the invitation you like or of a similar invitation design. Lemon Leaf Prints will also send out a couple of paper type samples with free sample requests.

Lemon Leaf Prints also has a paper sample pack you can order for $10. This paper sample pack shows you how digital printing and colors look on each of their available paper types. If you’d like this paper sample pack, you can contact Lemon Leaf Prints customer support.

With Lemon Leaf Prints personalized products, you receive a personalized electronic product proof via email that Wasootch has typeset for you. You can then review and request any changes you desire. The order only goes to print once you approve the electronic proof. With this procedure, you can be sure that the product will look just how you want it to look. It is also more likely to be error free because more people have reviewed it.

Lemon Leaf Prints also has an excellent return policy. With Lemon Leaf Prints, because the designer helps to typeset the personalized products for you, it is rare for customers to desire a refund once they receive their product because the designer has helped to make sure there are no errors, that white space is maintained, and that the text is well laid out, of sufficient size to read, and not cut off by being too close to the edge.

Lemon Leaf Prints publishes customer reviews from their verified buyers. This means that the reviews shown on their page are from actual customers who purchased their products. These reviews can help you feel comfortable purchasing from Lemon Leaf Prints.

With Zazzle, you can order a quantity of one for their invitation products to use as a sample. Some of their other products have a minimum order quantity greater than one. They do not otherwise provide any samples.

That said, Zazzle has an excellent return policy. If you are not satisfied with your purchase, you can return it within 30 days of receipt. You can read more about Zazzle’s return policy here.

The design as shown on the Zazzle website is very much “what you see is what you get” to the best of their ability. So, the design as seen on the screen can be considered close to a physical proof.

Zazzle also displays reviews from customers who have bought various products on the site. These reviews can help you make an informed choice regarding whether you’d like to order or not.

Category: Sample Policy

Lemon Leaf Prints products are printed on demand in California and ship only to the US and Canada. It is best to also allow 2 weeks from order date to delivery.

The proofing process generally takes 1-2 business days at most. Printing can take up to 3 business days once an order is sent to print.

Ground shipping and USPS Priority shipping are the least expensive shipping options. Keep in mind that ground shipping can easily take 5-7 business days depending on where you are located in relation to California. Shipping can be expedited for an extra cost.

Zazzle’s products are printed on demand in the United States and shipped worldwide. Even products ordered from Zazzle’s international domains are printed and shipped from the US. If you are an international customer wondering where your order is, please take into account that the products are being shipped overseas.

Each of Zazzle’s product types require different timeframes to produce and ship. For example, envelopes take quite a bit longer to produce than invitations. Furthermore, other products can also have a long production time. Customers often do not allow a lot of time for programs, invitations, or menus to be delivered. It is generally best to expect at least a two week turnaround for customers in the US. Larger volume orders also add to the production times. For example, 2-3 business days are usually added to invitation orders over 50.

Order delivery also depends on what shipping option was chosen when ordering. Expedited shipping will ensure speedier delivery.

Click here for Zazzle’s help guide.